Privacy Policy
This is an English translation of our Japanese プライバシーポリシー. If the two versions differ, the Japanese version prevails. Requests and questions in English are welcome at [email protected].
TemaLab (“we” or “us”) handles your personal information as follows.
1. Information we collect
- When you contact us: your name, email address and the content of your inquiry
- When you buy software: your email address and your customer ID with our payment service (Stripe). Your card number is handled by Stripe; we never receive it
- When you activate a license: your license key, an identifier for your PC (a value generated automatically by the software that isn't linked to your name), and your PC's name
Our software does not send the files or documents you work on to us.
2. How we use it
- To answer your inquiries and provide the software
- To issue, verify, renew and cancel licenses
- To send important notices about your purchase or subscription
3. Sharing with third parties
We do not provide your personal information to third parties without your consent, except as required by law. We use Stripe, Inc. for payments, Cloudflare, Inc. to run our website and license verification, and Google LLC for our contact form, and we entrust information to these companies only to the extent needed for these purposes.
4. Website analytics
To understand how our website is used and improve it, we use Cloudflare Web Analytics from Cloudflare, Inc. When you open a page, the following information is sent to Cloudflare. It does not use cookies, and no information that identifies you personally, such as your name or email address, is sent.
| Recipient | Cloudflare, Inc. (Cloudflare's privacy policy) |
|---|---|
| Information sent | The address of the page you viewed, the page you came from, your browser and OS type, screen size, page load time, and your approximate country or region |
| Purpose | To see which pages are viewed and how often, and to improve the site |
5. Retention and deletion
We keep information only as long as needed for the purposes above and delete it when it is no longer needed. To request access to, correction of or deletion of your information, please contact us below.
6. Contact
TemaLab — [email protected]
Dai-6 Tsurumaru Heights Chuo 907, 2-18 Matsubara-cho, Kagoshima-shi, Kagoshima 892-0833, Japan
Established: October 25, 2026