TemaLab

Refund Policy

This page restates, in English, the refund and cancellation terms in our Legal Notice (Japanese original: 特定商取引法に基づく表記). If they differ, the Japanese version prevails. Questions in English are welcome at [email protected].

Try before you buy

Every TemaLab app has a free version, so you can check that it works on your PC and with your own files before you pay. Because our software is a digital product, we don't accept returns or refunds for a change of mind.

Full refund if it doesn't work (within 14 days)

If, within 14 days of purchase, the software does not work properly on a PC that meets the system requirements shown on the product page, we will refund the full amount after confirming the problem.

To request a refund, email [email protected] from the address you used at checkout, with:

  • the product name and your license key
  • a short description of what happens (error messages or screenshots help)
  • your Windows version

Refunds go back to the card you paid with, in Japanese yen. Depending on exchange rates, the amount that reaches your account may differ slightly from what you were charged. When a purchase is refunded, its license key is deactivated.

Monthly and yearly plans

Monthly and yearly plans renew automatically until you cancel. You can cancel anytime using the link in your purchase email, or by emailing [email protected]. After you cancel, you can keep using the software until the end of the current period. We do not give prorated refunds for the remaining part of a period.

Chargebacks

If you have a problem with a charge, please contact us first — we'll do our best to sort it out quickly. If a payment is charged back, the corresponding license may be deactivated.